One queue for everything.
A complete, routine application waits as long as one that needs real judgement.
Which cases can be decided today?
Every open case read against the rules, so the routine ones can be decided today and the hard ones reach a caseworker with the work already done.
See it worked throughThe queue grows.
Most cases are routine.
Many cases in a backlog meet the rules on the first read. They wait behind the hard ones because every case gets the same full manual review.
Evidence spread out.
Forms, letters, scans and records from other teams have to be gathered before anyone can decide.
Applicants left waiting.
People chase for updates, and every call takes a caseworker away from the queue.
What the AI reads.
Every application read against the rules for that scheme, with the evidence the applicant sent.
In
- Application forms
- Supporting documents and scans
- Letters and emails
- Scheme rules and guidance
- Records held by other teams
- Case history
At work
- Sense Reads forms, scans and letters, including handwriting.
- Understand Pulls out the facts each rule depends on, and where each came from.
- Check Tests each case against the rules and gives a recommendation with a confidence.
- Operate Queues confident cases for sign-off and sends the rest to a caseworker with a note.
Out
A recommendation and a confidence for every case. A person decides each one.
Every case read.
Every recommendation explained.
Team leaders see which cases are ready for sign-off today, which need a caseworker, and why.
5 cases · 3 ready for sign-off · 1 missing evidence · 1 for a caseworker
| Case | Application | Recommendation | Detail | Confidence |
|---|---|---|---|---|
| LA-4102 | Renewal, café licence | Ready to approve | No changes since last licence; fee paid | High |
| LA-4107 | New licence, market stall | Ready to approve | All documents present; meets every condition | High |
| LA-4113 | Variation, longer opening hours | Caseworker | Two objections from neighbours need weighing | Low |
| LA-4118 | Renewal, takeaway | Missing evidence | Insurance certificate expired last month | Medium |
| LA-4121 | Transfer to new owner | Ready to approve | Identity and consent of the old owner both on file | High |
Caseworker
Two objections from neighbours need weighing.
LA-4113 · Variation, longer opening hoursMissing evidence
Insurance certificate expired last month.
LA-4118 · Renewal, takeaway
Illustrative example. Department, cases, people and premises are fictional.
Built for public decisions.
The AI recommends. A caseworker decides every case.
Nothing decided automatically.
Every case, including the routine ones, is signed off by a person.
How Operate works ↗Every recommendation shows its reason.
The rule, the confidence and the evidence behind it sit beside each case.
How Check works ↗Runs in your environment.
It can run inside the department’s own systems, including air-gapped, so case files stay there.
Deployment options ↗Same records.
Other questions.
The documents and data behind this work answer other questions too.
What must be redacted before release?
Records release
Find personal and sensitive details across a release, with every redaction shown for review.
See how →Which grant claims don’t add up?
Grant claims
Check claims against the rules and the evidence, and flag the ones that need a closer look.
See how →Which claims can we pay today?
Claims triage
Settle the simple ones fast. Send the rest to a person.
See how →What personal data is in these files?
Sensitive data
Find it and remove it before anything is shared.
See how →Bring us a sample of last month’s cases.
We’ll show you which could have been decided on the first read, and what the rest needed.
Talk to us →LondonDiscovery AI Limited · United Kingdom
HyderabadReDscvry Technology Private Limited · India
ChennaiReDscvry Technology Private Limited · India