One queue for everything.
A cracked phone screen and a disputed water leak wait in the same line for the same handler.
Which claims can we pay today?
Every claim read against the policy, the evidence and the claims before it, so simple ones are paid today and complex ones reach a handler with the work already done.
See it worked throughEvery claim waits.
Even the simple ones.
Most claims are straightforward, but each one joins the same queue, so customers with an easy claim wait as long as the hard cases.
Evidence in pieces.
Photos, receipts, forms and the policy wording arrive separately and are matched by hand.
Patterns missed.
The same receipt, photo or bank account across several claims is hard to see one claim at a time.
What the AI reads.
Every claim read with its policy, its evidence and the history of the policyholder and the items claimed for.
In
- Claim forms
- Photos and receipts
- Policy wording and cover
- Policyholder history
- Past claims
- Repair and supplier quotes
At work
- Sense Reads forms, photos and receipts, however they are sent.
- Understand Pulls out what happened, when, the items claimed and the amounts.
- Check Checks cover, limits, excess and evidence, and looks for repeats across past claims.
- Operate Settles claims inside your rules and sends the rest to a handler with the reasons.
Out
Simple claims settled. Complex claims routed, with the file prepared.
Every claim read.
Every route explained.
Handlers see which claims were settled, which need them and why, with the policy clause and the evidence beside each one.
5 claims · 3 settled · 1 to a handler · 1 held
| Claim | What happened | Route | Detail | Amount |
|---|---|---|---|---|
| CL-40211 | Phone dropped, screen cracked | Settled | Accidental damage cover; repair quote attached | £189.00 |
| CL-40214 | Bicycle stolen from shed | Settled | Police reference and receipt match | £640.00 |
| CL-40217 | Drink spilled on laptop | Settled | Within limit; £100 excess applied | £520.00 |
| CL-40220 | Water damage to kitchen floor | To a handler | Cause unclear; a gradual leak is excluded | £4,300.00 |
| CL-40226 | Watch lost on holiday | Held | Same receipt used on claim CL-38812 last year | £2,150.00 |
Held
Same receipt used on claim CL-38812 last year.
CL-40226 · Watch lost on holidayTo a handler
Cause unclear; a gradual leak is excluded.
CL-40220 · Water damage to kitchen floor
Illustrative example. Policyholders, claims and amounts are fictional.
Built for claims teams.
The AI settles inside the limits you set. Handlers decide everything else.
Nothing declined automatically.
A claim is settled within your limits, routed or held. Only a person declines.
How Operate works ↗Every route shows its clause.
The policy wording and the evidence behind each decision sit beside it.
How Check works ↗Runs in your environment.
Claims, policies and personal data stay inside your boundary.
Deployment options ↗Same records.
Other questions.
The documents and data behind this work answer other questions too.
What actually happened with this complaint?
Customer complaints
Reconstruct what happened, and how it was handled.
See how →Why are customers calling?
Call reasons
Find what drives calls, straight from the recordings.
See how →Is this customer who they say they are?
Onboarding checks
Verify identity documents and flag the gaps.
See how →Which invoices are we overpaying?
Invoice errors
Catch overbilling, duplicates and mistakes before payment.
See how →Bring us last month’s claims.
We’ll show you which ones could have been settled the same day, and what the rest needed from a handler.
Talk to us →LondonDiscovery AI Limited · United Kingdom
HyderabadReDscvry Technology Private Limited · India
ChennaiReDscvry Technology Private Limited · India