Listen to the voice of your customers

Unlock the power of Voice of Customer (VOC) insights. Automate data collection and analysis to drive customer-centric changes.


Comprehensive Data Processing

Our comprehensive data processing capability allows us to handle feedback from a variety of sources and formats seamlessly. Whether it's text, images, audio, or video, our AI pipeline is designed to intake, process, and enhance data efficiently. This process includes:

Our AI pipeline is built to scale with your business needs, ensuring that no matter the volume of feedback, our system can process and analyze data swiftly and accurately.

Automatically gather feedback from customer support channels, surveys, product reviews, social media platforms, news mentions, forums, and communities.
Categorize the feedback into meaningful segments to facilitate targeted analysis. This includes assigning primary and secondary dimensions to each piece of feedback.
Apply advanced AI techniques to enrich the feedback with additional data points. This involves sentiment analysis to determine the sentiments and intensity, emotion detection to identify primary and secondary emotions, and named entity extraction to highlight key entities such as names, organizations, locations, and dates.
Transform the processed data into actionable insights. Each piece of feedback is analyzed to produce detailed summaries, extract keywords, and generate ratings from 1 to 5. These insights are then compiled to provide a comprehensive view of customer sentiments and trends.

Granular Insights

Each review, regardless of format, is processed through our AI pipeline, where it's enhanced with data points that reveal granular and exceptional insights.

Ratings

Each review is assigned a rating from 1 to 5, providing a quick, quantitative assessment of customer feedback.

Dimensions

Reviews are categorized with both a primary and secondary dimension. This classification helps in organizing feedback into relevant categories for more targeted analysis.

Sentiment & Sentiment Score

Each review is analyzed to determine its overall sentiment, which can be positive, negative, or neutral. Additionally, the intensity of the sentiment is assessed, providing a nuanced understanding of customer emotions.

Emotion & Intensity of Emotion

Each review is analyzed to determine its overall sentiment, which can be positive, negative, or neutral. Additionally, the intensity of the sentiment is assessed, providing a nuanced understanding of customer emotions.

Named Entity Extraction

Key entities mentioned in the reviews, such as names, organizations, locations, competitors, dates, emails, and phone numbers, are extracted. This information highlights important details and context within the feedback.

Summary & Keywords

Each review is summarized to distill the main points, making it easier to grasp the core message quickly. Keywords associated with the review are also identified, aiding in the categorization and searchability of the feedback.

Understand the Voice of your customers

Get deep and granular insights across channels and modalities

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