# Casework backlog · Use cases · Dscvry

> Casework backlog: benefit, permit and licence applications read against the rules, with a confidence on every recommendation, so routine cases clear fast...

Source: https://dscvryai.com/use-cases/casework-backlog/

# Which cases can be decided today?

Every open case read against the rules, so the routine ones can be decided today and the hard ones reach a caseworker with the work already done.

See it worked through ·

1. [Home](https://dscvryai.com/)
2. [Use cases](https://dscvryai.com/#use-cases)
3. Casework backlog

## The queue grows. Most cases are routine.

Many cases in a backlog meet the rules on the first read. They wait behind the hard ones because every case gets the same full manual review.

### One queue for everything.

A complete, routine application waits as long as one that needs real judgement.

### Evidence spread out.

Forms, letters, scans and records from other teams have to be gathered before anyone can decide.

### Applicants left waiting.

People chase for updates, and every call takes a caseworker away from the queue.

## What the AI reads.

Every application read against the rules for that scheme, with the evidence the applicant sent.

### In

- Application forms
- Supporting documents and scans
- Letters and emails
- Scheme rules and guidance
- Records held by other teams
- Case history

### At work

1. [Sense](https://dscvryai.com/technology/sense/) Reads forms, scans and letters, including handwriting.
2. [Understand](https://dscvryai.com/technology/understand/) Pulls out the facts each rule depends on, and where each came from.
3. [Check](https://dscvryai.com/technology/check/) Tests each case against the rules and gives a recommendation with a confidence.
4. [Operate](https://dscvryai.com/technology/operate/) Queues confident cases for sign-off and sends the rest to a caseworker with a note.

### Out

A recommendation and a confidence for every case. A person decides each one.

## Every case read. Every recommendation explained.

Team leaders see which cases are ready for sign-off today, which need a caseworker, and why.

Licence applications · The reasoning ·

Licence applications · Premises team · Week 42 Illustrative

5 cases · 3 ready for sign-off · 1 missing evidence · 1 for a caseworker

| Case | Application | Recommendation | Detail | Confidence |
|---|---|---|---|---|
| LA-4102 | Renewal, café licence | Ready to approve | No changes since last licence; fee paid | High |
| LA-4107 | New licence, market stall | Ready to approve | All documents present; meets every condition | High |
| LA-4113 | Variation, longer opening hours | Caseworker | Two objections from neighbours need weighing | Low |
| LA-4118 | Renewal, takeaway | Missing evidence | Insurance certificate expired last month | Medium |
| LA-4121 | Transfer to new owner | Ready to approve | Identity and consent of the old owner both on file | High |

Illustrative example. Department, cases, people and premises are fictional.

## Built for public decisions.

The AI recommends. A caseworker decides every case.

### Nothing decided automatically.

Every case, including the routine ones, is signed off by a person.

How Operate works
https://dscvryai.com/technology/operate/

### Every recommendation shows its reason.

The rule, the confidence and the evidence behind it sit beside each case.

How Check works
https://dscvryai.com/technology/check/

### Runs in your environment.

It can run inside the department’s own systems, including air-gapped, so case files stay there.

Deployment options
https://dscvryai.com/#deployment

## Same records. Other questions.

The documents and data behind this work answer other questions too.

What must be redacted before release?

### Records release

Find personal and sensitive details across a release, with every redaction shown for review.

See how →
https://dscvryai.com/use-cases/records-release/

Which grant claims don’t add up?

### Grant claims

Check claims against the rules and the evidence, and flag the ones that need a closer look.

See how →
https://dscvryai.com/use-cases/grant-claims/

Which claims can we pay today?

### Claims triage

Settle the simple ones fast. Send the rest to a person.

See how →
https://dscvryai.com/use-cases/claims-triage/

What personal data is in these files?

### Sensitive data

Find it and remove it before anything is shared.

See how →
https://dscvryai.com/use-cases/sensitive-data/

More in Government
https://dscvryai.com/#use-cases

Every use case
https://dscvryai.com/use-cases/

## Bring us a sample of last month’s cases.

We’ll show you which could have been decided on the first read, and what the rest needed.

[Talk to us →](https://dscvryai.com/contact/?topic=Casework%20backlog%20inquiry)

**London**Discovery AI Limited · United Kingdom

**Hyderabad**ReDscvry Technology Private Limited · India

**Chennai**ReDscvry Technology Private Limited · India