# Hear what was actually said · Audio · Dscvry > How the AI listens: transcribing calls and radio, separating speakers, catching commitments and complaints, and hearing when a machine starts to sound wrong. Source: https://dscvryai.com/technology/sense/audio/ # Hear what was actually said. Who said it. What they promised. When it went wrong. What the AI can hear · How it works · Wherever the work is. Hosted Private cloud On-premise Edge Air-gapped ## Most of what's said is never written down. Calls are recorded and never replayed. Radio chatter disappears. Machines change their sound for weeks before they fail. The evidence was there; nobody was listening. ### Recorded, never heard. Call recordings are kept for compliance and listened to only when something has already gone wrong. ### Promises get lost. What an adviser committed to on a call rarely makes it into the case notes. ### Sounds nobody notices. A bearing starts to whine long before it seizes, but nobody is there to hear it. ## What the AI can hear. Every word, and who said it. ### Speech & speakers Calls, meetings and voice notes transcribed and split by speaker, with names, numbers and references matched to your systems. See it in customer complaints → https://dscvryai.com/use-cases/customer-complaints/ Catch the sentence that matters. ### Key moments Complaints, promises, cancellations and distress picked out of a conversation, each linked to the second it was said. See it in customer complaints → https://dscvryai.com/use-cases/customer-complaints/ Hear a machine start to fail. ### Machine sounds Microphones on pumps, fans and gearboxes compared with how they sounded last month, so a new tone is noticed while there is time to act. See it in equipment failure → https://dscvryai.com/use-cases/equipment-failure/ Understand the radio, over the noise. ### Radio & noisy audio Site and control-room radio transcribed through the noise, and linked to the permits, equipment and people it mentions. See it in safety checks → https://dscvryai.com/use-cases/safety-checks/ ## Hours of audio. The minutes that matter. Silence and small talk are cheap to skip. The AI transcribes what's spoken, then looks closely only at the moments that could matter. Every recording Sense Calls, radio, voice notes and machine microphones. Speech detection Rules & code Silence, hold music and background dropped. Transcription Specialized model A speech model turns what's left into text, by speaker. Key moments Specialized model Promises, complaints and alarms picked out. Actions Check → Operate Tasks and alerts raised for a person. ## A promise on a call became a task. Call CR-77310 · 3 June · 04:40. Heard, written down and followed up, so the promise isn't forgotten. **Said.** “I'll call you back within 48 hours with a date for your replacement.” **Understood.** A callback promise, due by 5 June. **Checked.** No callback task existed in the CRM. **Done.** Task created and assigned to the adviser's team. Illustrative example. Call, customer and dates are fictional. ## Built to listen responsibly. Recordings carry personal data. The AI is designed around that. - ### Personal data redacted. Card numbers, addresses and health details can be removed from transcripts automatically. [How Check redacts](https://dscvryai.com/technology/check/) - ### Runs in your environment. Recordings and transcripts never have to leave your boundary. [Security & trust](https://dscvryai.com/security/) - ### Every moment is checkable. Each finding links to the clip, so anyone can listen for themselves. [How Understand works](https://dscvryai.com/technology/understand/) ## Where it shows up. Problems that start with something said, or heard. What actually happened with this complaint? ### Customer complaints Reconstruct what happened, and how it was handled. See how → https://dscvryai.com/use-cases/customer-complaints/ What fails next? ### Equipment failure Spot the patterns and warn what may fail next. See how → https://dscvryai.com/use-cases/equipment-failure/ What here isn’t safe? ### Safety checks Flag what’s unsafe or incomplete. See how → https://dscvryai.com/use-cases/safety-checks/ Did they deliver what the contract says? ### Contract compliance See whether obligations were actually met. See how → https://dscvryai.com/use-cases/contract-compliance/ ## Where it runs. The AI goes to where the work is, from hosted to air-gapped. ### A managed environment. Start with a hosted service when speed of adoption and managed operations are priorities. Agree data handling, access and service requirements as part of the engagement. Discuss hosted · ## The other capabilities. Each one is tested on your own work before you rely on it. ### Sense It sees, hears and reads the work as it happens. Explore Sense → https://dscvryai.com/technology/sense/ ### Understand From piles of paper to records you can use. Explore Understand → https://dscvryai.com/technology/understand/ ### Check Every line compared. Only the gaps reach you. Explore Check → https://dscvryai.com/technology/check/ ### Investigate Follow the evidence across systems. Find out what happened, and why. Explore Investigate → https://dscvryai.com/technology/investigate/ ### Anticipate Know what comes next, and plan for it. Explore Anticipate → https://dscvryai.com/technology/anticipate/ ### Operate The next step, taken. The reason, recorded. Explore Operate → https://dscvryai.com/technology/operate/ ## Bring us the work where wrong is expensive. Start with the operational problem. We’ll work out the data, models and agents it needs, and where it should run. 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