# Find out what happened, and why · Dscvry > Follow the evidence across your systems to find out what happened and why, with every event linked to its source and written up for a person to check. Source: https://dscvryai.com/technology/investigate/ # Find out what happened, and why. Follow the evidence across your systems, documents and feeds. Every event linked to its source, and written up for a person to check. What it does · Where it helps · Wherever the work is. Hosted Private cloud On-premise Edge Air-gapped ## What it does. Five steps from a question to findings a person can check. - ### Trace Follow one order, payment, complaint or incident through every system it touched. - ### Correlate Line up calls, emails, logs, camera feeds and records on one timeline. - ### Reconstruct Rebuild what happened, step by step, from the records that exist. - ### Explain Name the most likely cause, and show the evidence for and against it. - ### Write up Draft the findings with every event linked to its source, ready for a person to check. ## The answer is spread across ten systems. When something goes wrong, the evidence sits in call recordings, inboxes, logs, case notes, orders and payments, and nobody reads it end to end. ### Fragmented. Every system holds part of the story. None of them holds all of it. ### Rebuilt by hand. Someone pieces the timeline together from memory, notes and screenshots, one case at a time. ### Closed on half the facts. Decisions go out before anyone has checked what actually happened. ## Not a summary to trust. A reconstruction to check. Every investigation ends in findings a person can check line by line before anything is acted on. **Every event sourced.** Each step links to the record, call or log it came from. **Gaps named.** What the records cannot show is said plainly, not guessed. **A person decides.** The findings are drafted for someone to accept, change or reject. ## Where it helps. Questions that start with what happened, or why. What actually happened with this complaint? ### Customer complaints Reconstruct what happened, and how it was handled. See how → https://dscvryai.com/use-cases/customer-complaints/ What’s blocking the restart? ### Plant restart Decide what’s ready and what’s blocking restart. See how → https://dscvryai.com/use-cases/plant-restart/ Why are customers calling? ### Call reasons Find what drives calls, straight from the recordings. See how → https://dscvryai.com/use-cases/call-reasons/ Where is the evidence for the audit? ### Audit evidence Pull the proof together from every system. See how → https://dscvryai.com/use-cases/audit-evidence/ What should we have charged? ### Revenue leakage Find money that should have been charged. See how → https://dscvryai.com/use-cases/revenue-leakage/ ## Built from the rest. Investigate draws on the other capabilities, and runs end to end as an agent. - ### Investigation agents. Agents that trace a break, a complaint or an incident across your systems, and write up the evidence. [Agents](https://dscvryai.com/technology/agents/#investigation) - ### Understand. Reads calls, letters, chats and documents into records with their sources. [Understand](https://dscvryai.com/technology/understand/) - ### Check. Compares each step against your policy and what was promised. [Check](https://dscvryai.com/technology/check/) ## Where it runs. Investigations run where your records are, from hosted to air-gapped, so the evidence never leaves your boundary. ### A managed environment. Start with a hosted service when speed of adoption and managed operations are priorities. Agree data handling, access and service requirements as part of the engagement. Discuss hosted · ## The other capabilities. Investigate works alongside the rest of what our AI can do. ### Sense It sees, hears and reads the work as it happens. Explore Sense → https://dscvryai.com/technology/sense/ ### Understand From piles of paper to records you can use. Explore Understand → https://dscvryai.com/technology/understand/ ### Check Every line compared. Only the gaps reach you. Explore Check → https://dscvryai.com/technology/check/ ### Anticipate Know what comes next, and plan for it. Explore Anticipate → https://dscvryai.com/technology/anticipate/ ### Operate The next step, taken. The reason, recorded. Explore Operate → https://dscvryai.com/technology/operate/ ## Bring us the work where wrong is expensive. Start with the operational problem. We’ll work out the data, models and agents it needs, and where it should run. [Talk to us →](https://dscvryai.com/contact/) **London**Discovery AI Limited · United Kingdom **Hyderabad**ReDscvry Technology Private Limited · India **Chennai**ReDscvry Technology Private Limited · India